Service Coverage Policy

Effective Date: October 2025

This Policy outlines the home maintenance and preventive care services provided by The Luxara Homes, operated by Lynaro Group LLC (“Luxara,” “we,” “our,” or “us”).
It forms part of our Terms of Service and may be updated periodically. Updates become effective thirty (30) days after posting unless changes are required by law, in which case they are effective immediately.

1. Overview of Services

The Luxara Homes membership provides proactive, scheduled preventive maintenance and home care designed to keep your property performing beautifully year-round.
Each membership tier includes standardized monthly, quarterly, semi-annual, and annual tasks based on your home’s systems and needs.

Your first month includes creation of your personalized Luxara HomeCare Manual - a detailed record of your property’s layout, systems, shutoffs, and maintenance procedures.
Our goal is prevention, not repair. We perform inspections, light servicing, and vendor coordination where deeper professional work is required.

2. Maintenance Services

As part of your active membership, Luxara technicians perform visual inspections, basic servicing, and routine upkeep of the following areas (as applicable):

• HVAC system filter inspection and replacement (per filter specs)

• Smoke and carbon monoxide detector and extinguisher test

• Water heater inspection and seasonal flush

• Smart home system and thermostat check

• Garage door lubrication and safety test

• Plumbing spot checks (faucets, drains, seals, flappers)

• Toilet flush and seal inspection

• Refrigerator coil cleaning and drain pan check

• Dishwasher and disposal check

• Circuit breaker and GFCI test

• Exterior walk-through and surface inspection

• Roof and gutter visual check (deep clean semi-annual)

• Irrigation and water shutoff valve inspection

• Caulking and grout review (kitchen & bath areas)

All completed services are logged in your Luxara HomeCare Manual and updated after every visit.

3. Specialty and Vendor Services

Some services require licensed or specialized vendors.
Luxara coordinates these vendors on your behalf and tracks their work in your HomeCare Manual. Examples include:

• HVAC deep cleaning or repair

• Roof or structural inspection

• Chimney cleaning or certification

• Pest control, pressure washing, or exterior painting

• Major plumbing or electrical work

Vendor costs are billed separately from your Luxara membership.
You may also use your own preferred vendors - we’ll record their details in your manual for future reference.

4. Service Area

The Luxara Homes currently serves the Dallas–Fort Worth metropolitan area, including:
Dallas, Highland Park, University Park, Preston Hollow, Lakewood, North Dallas, Plano, Frisco, and surrounding communities.

Properties outside this area may be eligible for service depending on location, scheduling capacity, and travel fees.
All coverage details are confirmed before scheduling.

5. Scheduling and Access

Home visits are scheduled according to neighborhood clusters to maintain consistency and minimize travel time.
Homeowners agree to provide safe access to the property during their scheduled service window.

If access is not available at the time of service, the visit may be rescheduled and subject to a return-trip fee.
Weather or unforeseen conditions may result in schedule adjustments - we will promptly reschedule to maintain your service cycle.

6. Membership Tiers

The Luxara Homes offers four membership tiers based on property size and system complexity.
Each tier provides the same core HomeCare program, scaled to match your home’s level of maintenance detail.

Tier Property Size Monthly PriceDescription

Tier 1 Homes Up to 3,500 sq ft. $500/month Monthly HomeCare Program

Tier 2 Homes 3,501–5,500 sq ft. $900/month Monthly HomeCare Program

Tier 3 Homes 5,501–7,000 sq ft. $1,400/month Monthly HomeCare Program

Tier 4 Estates 7,000+ sq ft or multi-property. Custom Quote. Full-service tailored membership

Membership Setup:
Your first month includes a complete property visit and creation of your personalized Luxara HomeCare Manual - documenting every system, shutoff, and maintenance detail.
Within 15 days of your initial visit, your manual is delivered and your ongoing monthly HomeCare service begins.

7. Limitations and Exclusions

Your Luxara membership does not include:

• Emergency repairs or same-day response

• Warranty or insurance coverage for appliances or systems

• Remodeling, construction, or cosmetic improvement projects

• Replacement of major equipment or parts outside preventive scope

Preventive visits are designed to identify issues early and recommend professional solutions — not replace licensed contractor work.

8. Customer Communication

Members receive visit confirmations, service summaries, and maintenance updates by email.
To modify your schedule, contact us at concierge@theluxarahomes.com.
For emergencies, please contact qualified local vendors directly — Luxara is not an emergency response provider.

9. Policy Updates

We may revise this Service Coverage Policy from time to time to reflect changes in services, vendors, or membership structure.
Revised versions will be posted on our website with an updated “Effective Date.”

10. Contact Us

The Luxara Homes
Operated by Lynaro Group LLC
Dallas, Texas
concierge@theluxarahomes.com
theluxarahomes.com